Portfolio of Services

We empower your organization to foster a culture of continuous improvement, innovation, and effective, customer-centered service delivery. This approach ensures that the meaningful contributions of your employees are consistently aligned with your business's success. Our services include:

Customer Service

Strategy & Improvement

Service delivery requires a perfect balance and coordination between people, processes and systems.  We will help you to optimize the quality of your customer service delivery to meet the expectations of stakeholders and customers. If you don't have a strategy in place, we will help you to create it; and.... if you already have it, then we can improve it! Once we have completed our engagement, your Organization will have a streamlined, high quality and cost effective service delivery process.

Training

Customer service excellence is the key to attract new clients and keep the existing ones. We understand that Customer’s expectations are constantly evolving and increasing, therefore we  will train your employees so they are able to create positive experiences for their internal/external customers while delivering world class customer service.

311, Call Centre and Service Centre

Implementation
We can help you to plan, design, acquire the right technology, train your staff and make operational a consolidated service centre, a call centre or a 311 centre if you are a local government.
Improvement
By leveraging the most advanced and cost effective technology, and implementing sound processes and best practices, we can improve the efficiencies of your existing call centre and help you to delight your customers with excellent services.

This is how we do it

Workshops. Conferences. Training.

Organizations wanting to have an edge over their competition and lead in their industries have understood the importance of training, reskilling and upskilling their employees in terms of human interactions, quality and efficiencies, to help them successfully adopt best practices, acquire desired positive behaviors and fully develop their capabilities.We offer employee development solutions that can be customized for your groups or individuals according to the diagnosed needs of training.

Consulting

We can help your organization to achieve change at every level and become more efficient; we customize our solutions based on the uniqueness of your business and the specific needs of your customers. Once the need for change is identified, we will guide you during the different stages of the organizational change process; our work is time bounded so you can see progress according to the project schedule. By the end of our engagement your employees will have acquired a new set of positive behaviors, best practices and will have very well defined roles and responsibilities; their performance will be supported by a complete suit of developed and implemented operating procedures and standards. With our Lean Six sigma deployments, we help every size Organization to address their needs for improving efficiencies and quality, eliminating unnecessary or redundant processes (waste) to drive cost reduction, creating a better work environment for employees, increasing the return of investment and profitability and ultimately keeping customers satisfied.